FAQ

1️⃣ Is this a once‑off payment or monthly?

All packages are once‑off.
There are no monthly fees unless you choose optional add‑ons outside the package.

2️⃣ How long does the setup take?

Most setups are completed within 3–5 business days,for the digital starter pack, 5-7 days for Zoho starter Setup depending on:

• Domain readiness

• Email setup speed

• Client responsiveness

• Add‑ons selected

3️⃣ What do I need to send you?

Just the basics:

• Your business name

• Preferred domain name

• Your logo (if you have one)

• The names for your email accounts

• Any info you want included on your Google Site

If anything else is needed, we’ll let you know immediately.

A form will be forwarded once you are onboarded

4️⃣ Do I own everything after setup?

Yes — 100% ownership is transferred to you:

• Your domain

• Your Google Site

• Your Zoho Mail

• Your Zoho Books (if selected)

• Your admin logins

• Your accounts and data

We simply set it up — you keep it forever.

5️⃣ What’s included in the Digital Starter Pack?

A simple, clean digital foundation:

• Domain setup

• 3 business email addresses

• Google Site build- 1 Template

• Contact buttons (WhatsApp + email)

• Basic technical setup

• Once‑off handover and training

Full scope is available on request.

6️⃣ What’s included in the Zoho Books Starter Pack?

A ready‑to‑use accounting setup:

• Account creation

• Basic Chart of Accounts

• 1 invoice template

• Up to your package limit (suppliers/customers)

• Basic items setup

• Onboarding session

• Handover with login details

Full scope is available on request.

7️⃣ What happens after I pay?

You are redirected to the onboarding form.
We gather your details and start your setup immediately.
You’ll receive updates as each stage is completed.

8️⃣ What if I already have a domain?

That’s perfect — we can connect your existing domain at no extra cost.
If your domain is hosted elsewhere, we’ll guide you through access or transfer.

9️⃣ Can I request edits after the handover?

Yes — small adjustments related to your setup are included.
Bigger changes or new pages are available as add‑ons.

🔟 Are payments secure?

Yes — all payments go through iKhokha’s secure checkout, using bank‑grade SSL encryption.

1️⃣1️⃣ Can you help me again in the future?

Absolutely!
If you ever need upgrades, changes, extra pages, email help, or Zoho enhancements, you can reach out anytime.